When you book a Hotel with us, we charge your credit card for the full amount immediately. The full amount is the total cost of your reservation and includes the room rate, tax charges and our service fees.

The rates on this website are applicable only if Booking is directly made through www.citytowerhotels.com. These prices are not available directly at the office.
The rates are subject to change without prior notice.

There is NO CHARGE or service fee to use aratravelsdubai.com property rental service.

RESERVATION
You will be taken into a form. On the form, just follow the instructions. After you fill out all of the needed information; select the “I Agree the terms & conditions” and press the "SUBMIT" button.

If the space is available, the booking can be confirmed within 24 hours.

If no more allotment is available at that moment, we will make the request to the apartment. In this case, it might take 1 or 2 working days (depends on the apartment's reservations clearing process) to get the confirmation.

You will be notified via e-mail if your requested hotel is not available. And our travel experts will try to find a best hotel of comparable standards, prices and in the same area (if available) for your considerations.

To avoid disappointment, especially over high season periods, very early booking is strongly advised.

All bookings are processed through citytowerhotels.com Reservation Department of our company. All reservation will be followed up within 24 hours with an email and if available, a service order. Some apartments do not confirm reservations immediately. In this case the email you received from our Reservation staff will not contain a confirmation number; however it will contain a Service Order. Your reservation IS NOT confirmed until you receive a confirmation number from us. When we receive the confirmation number, it will be emailed to you. Just for our records, we take your information; it is & will be absolutely confidential always. And will not be sold to any third party companies.

PAYMENT PROCEDURE
Once we confirm reservation on the website for you, you can pay through your credit card.

We can understand your security concern. But in some cases we might need to ask you a photocopy of you credit card and this is just a way to filter out any bad transaction and to verify if the credit card used for the booking was in fact in your possession and it was you only who made the booking and not some body who happen to have your credit card no. etc. We take great care while handling your credit card information and do not share any of your information with other vendors and partners.

The security of your personal information is our priority! That's why we utilize the latest encryption technology to ensure the safety of your personal information. All your transactions protected by powerful 128 bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts your credit card number, name, phone number, etc... as it travels through the Internet. SSL safe connection and secure transactions technology has effectively protected millions of citytowerhotels.com customers who have transmitted their credit card numbers on-line for their Reservation.

To prevent fraud cases and give protection to our clients, sometimes we need to ask Credit Card Back to Back copy and any valid ID or passport copy of the Card holder for proper verification of our local Bank Merchant before charging your credit card specially to those having very big transaction with us.
We accept Visa and Master Card.

CANCELLATION POLICY
1) Cancellation policy will be advice to you by our reservation agents when you make a booking since the cancellation policy of each apartment vary from each     other.
2) No show - means no email or notification of cancellation received to our office that guest is unable to travel before the check-in date. Payments are not refundable     and will be forfeited accordingly.
3) Unused vouchers - No refund provided in event of cancellation or alteration for the services mentioned in the voucher which the guest might decide not to use     once the date of check-in commences.

Privacy Policy
Please read the conditions carefully. If you visit or book a reservation through this site, you accept these terms and conditions.

This site is owned, maintained and managed by City Tower Hotel Apartments. This site is provided for the Hotel free of charge as City Tower Hotel Apartments is responsible for all the ayments for Web Hosting, Domain Name Registration, and the Promotion for this Site. This web site will be constantly updated.

You can expect from City Tower Hotel Apartments RESERVATION DEPARTMENT 100% satisfactory service. Our reservation and inquiry form is error free and can guarantee that all the guests request and reservation will be properly entertained.

Your Warranties
You warrant that you are at least 18 years old and posses the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of this website as well as for the use of your name and credit card account to pay products and services at this website by members of your household, including minors living with you. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.

Electronic Communication
You communicate with City Tower Hotel Apartments electronically whenever you visit this site or send email to us by using our Inquiry Form. You consent to receive communication from City Tower Hotel Apartments electronically and by fax. We will communicate with you by email or by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.

City Tower Hotel Apartments shall have the right at any time to change or discontinue any aspect or feature of this site, including, but not limited to, content, hours of availability, and equipment needed for access or use.